Frequently asked questions
Straight answers about how it works, calls with Sally and privacy.
Getting started
Yes! During onboarding, you can choose from several warm, friendly voices and provide information about your loved one's interests, hobbies, family history, and preferred conversation topics. The AI uses this to create personalized, meaningful conversations that reflect their unique life and preferences.
Calls with Sally
Yes! Each loved one receives their own dedicated phone number that's available 24 hours a day, 7 days a week. Whether it's 2 AM and they can't sleep, or they just want to chat during the day, their AI companion is always ready for a conversation. There's no waiting, no appointments needed.
Privacy & family
Absolutely. We take privacy and security very seriously. All conversations are encrypted, and personal information is stored securely in compliance with industry standards. We never share or sell your loved one's data. Conversation summaries are only accessible to family members you designate.
You'll receive weekly conversation summaries that include conversation highlights, mood observations, topics discussed, and gentle wellness notes (like mentions of sleep quality, social activities, or health comments). These summaries help you stay connected to their daily life and spot any concerns early, while respecting their privacy.
Still have a question?
We’re a family-owned team, and we’d be glad to help.